8298 - SQL 2005 Database for Web Hosting (ERMA only)
Provides websites with custom applications a backend database for storing and
retrieving data through the site. One backup from the prior day is included.
Database size is not limited as with other SQL 2005 rates as the invoice amount
is calculated for each record in the database. A monthly report of the database
record count is available.
This rate does not include support during non-business hours. Application
support services are invoiced on a Time & Materials (T&M) basis as per the
Database Specialist or Technical Services hourly rate on the current, published
ADOA-ISD rate schedule.
ADOA-ISD Responsibilities
- Monitoring and tuning of the DBMS environment
- DBMS software installation, maintenance and upgrade
- Troubleshooting and problem resolution for DBMS Software
- Disaster Recovery DBMS Backup and Recovery
- Coordinate Application Database backup and recovery procedures with Applications
team
- File Management services
- Database administration support to Application Development staff
CLIENT Responsibilities
- Coordinate with Applications team
- Attain authorization through the ADOA-ISD Security Group for any changes to the
environment
- Provide ADOA-ISD with CLIENT contact information during normal and outside
normal business hours
- Contact ADOA-ISD IT Support Services at 602-364-4444 for assistance or
technical support in the use of or in the event of issues relating to your
environment
- Authorizing activities in support of DBMS environment
- Paying all fees associated with the use of the service
JOINT Responsibilities
- Coordinate CLIENTS database recoverability with DBMS configuration, Point in
Time Recovery and Point in Time Backup with Applications and Tech Support team
- Coordinate application testing schedules for system or application software
upgrades