3228 - DB/2 – Non Prime
DB2 is one of IBM's relational database management systems (RDBMS). IBM refers
to DB2 as a data server. Billable units are based on resource utilization per
CPU Hour (CPU Hour is a calculation of units of processing time and is not
related to wall clock time/hour).
Prime and Non-Prime Time
Prime Time is 7:00 a.m. to 5:00 p.m. Monday – Friday (Holidays excluded) Non-Prime Time is 5:00 p.m. to 7:00 a.m. Monday – Friday and Weekends and Holidays. Mainframe Rates include a Disaster Recovery Facility capable of providing Processing Services for all Mainframe Customer Applications.
ADOA-ISD Responsibilities
- In the event of a disaster, restore the system using the most recent full volume
backups that are available
- Performance monitoring and tuning of the DB/2 online environment
- DB/2 software installation, maintenance and upgrade
- DB/2 customization and configuration
- DB2 System Security (By ADOA-ISD Security using CA Platinum)
- 24x7x365 operations monitoring, operations support, and DB/2 technical
support
CLIENT Responsibilities
- Application Disaster Recovery
- Data Base tuning
- Data Base reorganizations
- Stored Procedure Changes
- Program Object Changes
- Program binds
- Report migration
- Object Changes (tables, etc.)
- Database Object migration (Development to Production)
- Application Monitoring
- Application object planning/optimization
- Object Level Security
- DB2 Connect Installs
- DB2 Connect Connection setup
- DB2 Connect Troubleshooting
- SQL Assistance
- Data Update
- Data Migration (Production to Development)
- All Data Base backup and recovery including but not limited to: Point in Time
Backup and Point in Time Recovery
- Provide ADOA-ISD with at least sixty calendar days notice of changes in CLIENT’s
DB/2 processing that is expected to have a significant impact on processor
utilization
- Provide ADOA-ISD with CLIENT contact information during normal and outside of
normal business hours
- Contact ADOA-ISD IT Support Services at 602-364-4444 for assistance or
technical support in the use of or in the event of issues your environment
- Paying all fees associated with the use of service
JOINT Responsibilities
- No unsupported software will be retained on the ADOA-ISD mainframe
- Schedule system upgrades in a timely manner to ensure the system software
installed on the ADOA-ISD mainframe is always at a supported level
- Mutually maintain and abide by the Emergency Contingency Plan