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37320 - Prime and Non-Prime ODBC (CA Server - Open Database Connectivity for Datacom) |
Service Description
CA Datacom
Server provides web applications and other distributed applications with open access
to CA Datacon/DB data bay delivering JDBC and ODBC database drivers that implement
standard database connectivity protocols.
This product provides a standard database interface to allow service oriented architecture
(SOA) tools and web services to utilize CA Datacom/DB as the database repository. This integration tool ensures transparent
access to your CA Datacom/DB data for your business critical applications that run
on a wide variety of distributed platforms.
Technical Support installs and maintains the CA Datacom Server environments which
connect to the ADOA Datacom/DB environments on the mainframe.
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OPEN DATABASE
ACCESS – CA Datacom Server provides open database access with JDBC, ODBC and .NET. |
- JDBC is an
object-oriented database call-level interface for Java specified by Sun Microsystems. Applications written in Java can access
CA Datacom/DB data using JDBC API.
- ODBC is a database
call-level interface for Windows specified by Microsoft and supported by CA Datacom
Server. Applications using the ODBC
API can access CA Datacom data.
- .NET Microsoft.NET applications can access CA
Datacom/DB databases using the Microsoft ODBC.NET provider in conjunction with the
CA Datacom Server ODBC driver.
Services
- CA Server software installation and maintenance
- CA Server customization and configuration implementation
- Monitoring and tuning of the DBMS environment
- Assistance to DRM and AHCCCS DBAs with CA Server software
- Troubleshooting and problem resolution
The CA Server
environments execute on the z9 mainframe located in the ISD Data Center.
Users may access applications utilizing CA Server provided appropriate level of
access has been authorized by the application/data owner.
Hours of Availability
The CA Server environments are available 24 x 7, excluding maintenance windows.
Maintenance is performed on a regular basis during the downtime windows authorized
by our customers and coordinated by the ISD’s Change Advisory Board (CAB) meetings.
The maintenance windows allow the installation of major or user impacting system
and database software updates or upgrades. ISD will provide users a minimum of 5
days advanced notice prior to the implementation of any scheduled user impacting
maintenance.
Customer Responsibilities
Customers will have the following responsibilities with regards to utilizing the
CA Server support services:
• Authorizing activities in support of their CA Server environment
• Contacting
the ISD Service Desk at 602-364-4444 for assistance or technical support in the
use of or in the event of issues with the CA Server or Datacom/DB environments.
• Paying all fees associated with the use of service How do we Charge See ISD Rate
Sheet for applicable charges.
Key Performance Indicator(s)
Service Description
CICS (Customer Information Control System) is a family of application servers and
connectors that provides industrial-strength, online transaction management and
connectivity for mission-critical applications. CICS offers new capabilities to
take advantage of SOA technologies, as well as rich improvements for traditional
workloads. It provides an efficient and optimized runtime for the extension and
reuse of your valuable CICS applications while new and enhanced features ease application
development. CICS includes support for Web services and Enterprise Java Beans (EJBs). Technical Support provides support
services for CICS and program debugging assistance for the COBOL programming language.
Services
• Disaster Recovery support
• Monitoring and tuning of the CICS environment
• CICS software installation and maintenance
• CICS customization and configuration implementation
• Troubleshooting and problem resolution
• Physical System implementation
• CICS assistance to ADOA DRM and all our CICS customers
• Meet with auditors (when required)
• 24x7 on-call support
CICS is located on the mainframe located in the ISD Data Center. Through CICS, users may access applications utilizing IMS Data Bases, Datacom
Data Bases, VSAM files, and Oracle Databases provided appropriate level of access
has been authorized by the application/data owner.
Hours of Availability
CICS is available 24 x 7, excluding maintenance windows. Maintenance is performed
on a regular basis during the downtime windows authorized by our customers and coordinated
by the ISD’s Change Advisory Board (CAB) meetings. The maintenance windows allow
the installation of major or user impacting system software updates or upgrades.
ISD will provide users a minimum of 5 days advanced notice prior to the implementation
of any scheduled user impacting maintenance.
Customer Responsibilities
Customers will have the following responsibilities with regards to utilizing CICS
support services:
• Authorizing activities in support of their CICS environment
• Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the CICS environment
• Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges.
Key Performance Indicator(s)
• 99% Availability
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TSO – 24/7 Time Sharing Option
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Service Description
Time Sharing Option (TSO) is an interactive time-sharing
environment for the lineage of IBM mainframe operating systems running on z/OS. "Time-sharing" means that many persons
can access MVS concurrently but each is unaware that the operating system is being
accessed by others - so it appears to each TSO user that he or she is the only user
on the system. TSO is most commonly
used by mainframe system administrators and programmers because it provides: an
editor; the ability to submit batch jobs, be notified of their completion and view
the results without waiting for printed reports; debuggers for some of the programming
languages used on System/360 and later IBM mainframes. IBM and other companies have supplied end-user applications to
run under TSO, for example to query IMS and DB/2 databases.
Services
- Disaster Recovery support
- Monitoring and tuning of the TSO environment
- TSO software installation and maintenance
- TSO customization and configuration implementation
- Troubleshooting and problem resolution
- TSO Technical assistance to our TSO Users
- Meet with auditors (when required)
- 24x7 on-call support
TSO runs
on the mainframe in the ISD Data Center. Users may use TSO provided the
appropriate level of access has been authorized by the appropriate personnel.
Hours of Availability
TSO is available 24 x 7, excluding maintenance windows. Maintenance is performed
on a regular basis during the downtime windows authorized by our customers and coordinated
by the ISD’s Change Advisory Board (CAB) meetings. The maintenance windows allow
the installation of major or user impacting system and database software updates
or upgrades. ISD will provide users a minimum of 5 days advanced notice prior to
the implementation of any scheduled user impacting maintenance.
Customer Responsibilities
Customers will have the following responsibilities with regards to utilizing TSO
services:
- Attain authorization through the ISD Security Group
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the IMS environment
- Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges.
Key Performance Indicator(s)
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Prime and Non-Prime Batch – 24/7 Technical Services |
Service Description
Batch processing is execution of a series
of programs ("jobs") on a computer without human
interaction. Batch jobs are set up so they can be run to
completion without human interaction, so input data can be located on Virtual Tape
or Direct Access Storage Devices (DASD). This
is in contrast to "online" or interactive programs which prompt the user for input.
Batch processing has these benefits:
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It allows sharing of computer resources among many users
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It shifts the time of job processing to when the computing resources are less busy
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It avoids idling the computing resources with minute-by-minute human interaction
and supervision
- By keeping high overall
rate of utilization, it better amortizes the cost of a computer
- Can be automatically
submitted for execution and tracked by job scheduling software
Services
- Disaster Recovery support
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Monitoring by Operation’s Staff
- Troubleshooting and problem resolution
- Technical assistance to our Users
- 24x7 on-call support
Batch Processing
occurs on the mainframe computer in the ISD Data Center. Users
may submit batch jobs provided the appropriate level of access has been authorized
by the appropriate personnel.
Hours of Availability
Batch processing is available 24 x 7, excluding maintenance windows. Maintenance
is performed on a regular basis during the downtime windows authorized by our customers
and coordinated by the ISD’s Change Advisory Board (CAB) meetings. The maintenance
windows allow the installation of major or user impacting system and database software
updates or upgrades. ISD will provide users a minimum of 5 days advanced notice
prior to the implementation of any scheduled user impacting maintenance.
Customer Responsibilities
Customers will
have the following responsibilities with regards to utilizing Batch Processing:
- Attain authorization through the ISD Security Group
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the Batch Processing environment
- Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges.
Key Performance Indicator(s)
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Prime and Non-Prime IMS - Technical Services |
Service Description
IMS Transaction
Management system (IMS DB/DC) provides technological leadership to communicate with
the network; manages input/output processing and security; provides message queuing,
formatting, logging and recovery; and ensures scheduling, execution, and checkpoint/restart
of online and batch message and data processing programs.
IMS Database
Management system (IMS/DB) organizes the data in different structures to optimize
storage and retrieval, and ensure integrity and recovery.
IMS is integrated, with open access with enhanced XML and Web services connectivity,
and broadened Java and XML tooling to ease development.
Services
- Disaster Recovery support
- Monitoring and tuning of the IMS environment
- IMS software installation and maintenance
- IMS customization and configuration implementation
- Troubleshooting and problem resolution
- IMS assistance to our Customer DBAs
- Meet with auditors (when required)
- 24x7 on-call support
The IMS environments are located on the mainframe located in the ISD Data Center.
Users may access applications utilizing IMS DB/DC or IMS DB/CICS provided appropriate level of
access has been authorized by the application/data owner.
Hours of Availability
The IMS DB/DC and IMS/DB through CICS environments are available 24 x 7, excluding
maintenance windows. Maintenance is performed on a regular basis during the downtime
windows authorized by our customers and coordinated by the ISD’s Change Advisory
Board (CAB) meetings. The maintenance windows allow the installation of major or
user impacting system and database software updates or upgrades. ISD will provide
users a minimum of 5 days advanced notice prior to the implementation of any scheduled
user impacting maintenance.
Customer Responsibilities
Customers will have the following responsibilities with regards to utilizing the
IMS DB/DC or IMS/DB support services:
- Authorizing activities in support of their IMS DB/DC or IMS/DB CICS environment
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the IMS DB/DC environment
- Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges.
Key Performance Indicator(s)
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Prime and Non-Prime IMS Technical Services |
Service Description
IBM Information Management System (IMS)
is a joint hierarchical database and information
management system with extensive transaction processing capability.
IMS supports the Java programming language, JDBC, XML, and Web services. IMS is also a robust transaction manager (IMS TM, also known as IMS DC). A transaction manager interacts
with an end user (connected through VTAM or TCP/IP, including
3270 and Web user interfaces)
or another application, processes a business function, and maintains state throughout
the process, making sure that the system records the business function correctly
to a data store. Thus IMS TM is quite like a Web application, operating through
a CGI
program (for example), to provide an interface to query or update a database. IMS
TM typically uses either IMS DB or DB2 as its backend database.
Technical Support
provides database software support services for the IMS system and application Database
Administration and program debugging assistance for both PL-I and COBOL programming
languages.
Services
- Disaster Recovery support
- Monitoring and tuning of the DBMS environment
- DBMS software installation and maintenance
- DBMS customization and configuration implementation
- Troubleshooting and problem resolution
- IMS Technical assistance to IMS DBAs
- Meet with auditors (when required)
- 24x7 on-call support
The IMS environments are located on the mainframe located in the ISD Data Center.
Users may access applications utilizing IMS databases provided appropriate level
of access has been authorized by the application/data owner.
Hours of Availability
The IMS environments are available 24 x 7, excluding maintenance windows. Maintenance
is performed on a regular basis during the downtime windows authorized by our customers
and coordinated by the ISD’s Change Advisory Board (CAB) meetings. The maintenance
windows allow the installation of major or user impacting system and database software
updates or upgrades. ISD will provide users a minimum of 5 days advanced notice
prior to the implementation of any scheduled user impacting maintenance.
Customer Responsibilities
Customers will have the following responsibilities with regards to utilizing the
IMS support services:
- Authorizing activities in support of their IMS environment
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the IMS environment
- Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges.
Key Performance Indicator(s)
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Prime and Non-Prime Datacom/DB Database Technical Services |
Service Description
CA Datacom/DB
is a high-performance; multi-user relational database management system based on
z/OS and VSE host platforms. ODBC support enables open application access from virtually all
distributed platforms. CA Ideal™ for CA Datacom provides a fully integrated development
environment that addresses all aspects of program creation and maintenance. When you need a reliable database repository
with enterprise-wide, high-volume workload and fault-tolerant capabilities, CA Datacom,
and its family of DBMS products, provides you with that repository. Technical Support provides database support services for the Datacom/DB system
and application databases and program debugging assistance for both the IDEAL and
COBOL programming languages.
Services
- Disaster Recovery support
- Monitoring and tuning of the DBMS environment
- DBMS software installation and maintenance
- DBMS customization and configuration implementation
- Troubleshooting and problem resolution
- Physical System database implementation
- Datacom assistance to ADOA DRM and AHCCCS DBAs
- Meet with auditors (when required)
- 24x7 on-call support
The Datacom environments are located on the mainframe located
in the ISD Data Center. Users may access applications utilizing back-end Datacom/DB databases provided
appropriate level of access has been authorized by the application/data owner.
Hours of Availability
The Datacom/DB environments are available 24 x 7, excluding maintenance windows.
Maintenance is performed on a regular basis during the downtime windows authorized
by our customers and coordinated by the ISD’s Change Advisory Board (CAB) meetings.
The maintenance windows allow the installation of major or user impacting system
and database software updates or upgrades. ISD will provide users a minimum of 5
days advanced notice prior to the implementation of any scheduled user impacting
maintenance.
Customer Responsibilities
Customers will have the following
responsibilities with regards to utilizing the Datacom/DB support services:
- Authorizing activities in support of their Datacom/DB environment
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the Datacom/DB environment
- Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges.
Key Performance Indicator(s)
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Prime and Non-Prime MUF
Query – (CA DataQuery for Datacom) |
Service Description
CA Dataquery for CA Datacom provides users throughout
the organization with the ability to easily access, retrieve, report, and update
information in Datacom/DB databases. This power is available to users on an ad-hoc
basis and does not require involvement with IT. The software provides an integrated
design for ease of use by all levels of users. DRM administers the DataQuery software
which enables users to retrieve data from Datacom/DB databases on the mainframe.
Highlights: 1. User-friendly interactive interface with
a choice of menus, commands, command prompts, and PF keys
2. Choice of query languages: Structured Query
Language (SQL) and Data Query Language (DQL)
3. Guided query creation for both SQL and DQL
4. Context - sensitive help facility
5. Dialog processing to define queries, which
contain variables that can be changed each time the query is executed
6. Reporting facility to define complex report
formats using simple control logic and extensive built-in functions
Services
- CA DataQuery technical support
- CA DataQuery customization and configuration implementation
-
Tuning of the DataQuery and Datacom/DB environment
- Assistance to DRM with CA DataQuery
- CA DataQuery software installation and maintenance
- Troubleshooting and problem resolution
Hours of Availability
CA DataQuery is available
24 x 7, excluding maintenance windows. Maintenance is performed on a during the
downtime windows authorized by our customers and coordinated by the ISD’s Change
Advisory Board (CAB) meetings. The maintenance window allows the installation of major or user impacting
system and database software updates or upgrades. ISD will
provide users a minimum of 5 days advanced notice prior to the implementation of
any scheduled user impacting maintenance.
Customer Responsibilities
Customers will
have the following responsibilities with regards to utilizing the DataQuery software
product:
- Completing
the pre-requisite training course for utilizing the DataQuery software product.
- Obtaining the
appropriate authorization from the data owner for utilizing the DataQuery software
product in order to retrieve information from a specific Datacom/DB database.
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the DataQuery software product.
- Paying all fees associated with the use of service
How do we Charge
See ISD Rate Sheet for applicable charges
Key Performance Indicator(s)
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Prime and Non-Prime Adabas - Technical Services |
Service Description
ADABAS (acronym for Adaptable DAta BAse System)
is Software AG’s advanced database management. ADABAS has maintained its position as one of the world's fastest OLTP databases (Online transaction processing), ultra-high performance with
transaction speeds of over 300,000 transactions per second, offering 24x7 functioning, Parallel
Sysplex support, real-time replication capability, SQL and XML access and other
leading edge capabilities.
Services
- Disaster Recovery support
- Troubleshooting and problem resolution
- Technical assistance to Adabas DBAs
- Meet with auditors (when required)
- 24x7 on-call support
The Adabas environments are located on the mainframe located in the ISD Data Center.
Users may access applications utilizing Adabas databases provided appropriate level
of access has been authorized by the application/data owner.
Hours of Availability
The Adabas environments are available 24 x 7, excluding maintenance windows. Maintenance
is performed on a regular basis during the downtime windows authorized by our customers
and coordinated by the ISD’s Change Advisory Board (CAB) meetings. The maintenance
windows allow the installation of major or user impacting system and database software
updates or upgrades. ISD will provide users a minimum of 5 days advanced notice
prior to the implementation of any scheduled user impacting maintenance.
Customer Responsibilities
Customers will have the following
responsibilities with regards to utilizing the Adabas support services:
- Authorizing activities in support of their Adabas environment
- Contacting the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of or in the event of issues with the Adabas environment
- Paying all fees associated with the use of service How do we Charge See ISD Rate
Sheet for applicable charges.
Key Performance Indicator(s)
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37330 - Mainframe Technical Support |
Service Description
Technical Support
provides Mainframe Technical Support for the zSeries Mainframe.
Comprehensive Problem Resolution, System and Software Tune-Ups, Expert
Diagnosis, Data Backup Service,
Host on Demand Setup and Support, Network Setup and Troubleshooting for Mainframe
Connectivity and
Printing, System Software Upgrades, Application Program Debugging and
Disaster Recovery Coverage all in a Centralized IT Support Center with more than
140 Agencies, Boards and Commissions that access it. The services are provided to our customers 24 hours a day, 365 days per year.
Service Description
Several levels of disk storage are available to meet customer needs. Two tiers of
direct attached disk storage, allocated in private or public disk pools, are available
for mainframe data and two tiers of storage area network (SAN) disk storage are
available for open systems data. High availability of all disk storage provided
by ISD is achieved through Redundant Array of Independent Disk (RAID) technology,
hot swappable spare disk drives, and redundant hardware components.
Tier 1 direct attached storage uses Fibre Channel (FC) disk drives to provide the
fastest response for mainframe applications. Tier 2 direct attached storage uses
serial ATA (SATA) disk drives, providing cost effective storage for mainframe applications
that do not require the fastest response. All direct attached storage is configured
as RAID-5. Mainframe applications that have specific allocation requirements are
allocated tier 1 or tier 2 storage in private disk pools. Disk space in private
disk pools is billed at the IBM 3390 volume level, even if the entire volume is
not used. Mainframe applications that do not have specific allocation requirements
can be allocated tier 1 or tier 2 storage in shared disk pools. Disk space in shared
disk pools is billed for only the amount of disk space required to store the data.
The various combinations of tier and pool type allow customers to select the most
cost effective disk storage solution.
Tier 1 SAN disk storage uses FC disk drives to provide the fastest response for
open systems applications. Tier 2 SAN disk storage uses SATA disk drives, providing
cost effective storage for open systems applications that do not require the fastest
response. Customers using SAN disk storage may select the tier level and RAID level
appropriate for their application.
Services
- Hardware acquisition, upgrades, replacement, maintenance, and support
- Installation and configuration of storage management products
- 24x7 monitoring and operations support
- Configuration of storage devices
- Establishment of security to control electronic and physical access to data
- Capacity planning
Disk storage is located in the ISD Data Center. Direct attached storage is available
to applications that run on the ADOA ISD mainframe. Access to direct attached storage
is controlled by IBM Resource Access Control Facility (RACF) software and IBM System
Managed Storage (SMS) software. SAN storage is available to applications that run
on customer owned or ISD owned servers located in the ISD Data Center. Access to
SAN storage is controlled by SAN zone definitions.
Hours of Availability
Disk storage is available 24 x 7, excluding maintenance windows. The maintenance
windows are necessary for maintenance and upgrades. ISD will provide users a minimum
of seven days advanced notice prior to the implementation of any scheduled maintenance
or upgrade which will impact customers.
Customer Responsibilities
- Only store data related to official state business
- Provide ISD with as accurate as possible estimates of future disk storage requirements
- Contact the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of, or in the event of issues with, the disk storage environment
- Pay all fees associated with the use of the disk storage service
How do we Charge
Please see ISD Rate Sheet for applicable charges
Service Description
Several options of tape storage are available to meet customer needs. Mainframe
applications may use virtual tape or one of several physical tape media. Open system
backups performed by ISD for customers are written to high capacity tape cartridges.
Physical tapes may be stored on-site or at a secure off-site location. A virtual
tape system is available for mainframe applications that do not require the creation
of a physical tape. Virtual tape is faster and more cost effective than physical
tape. For mainframe applications which require the creation of a physical tape,
several physical tape media options are available. The virtual tape system and the
physical tape drives are located in the ISD Data Center. Mainframe applications
access the virtual tape system and the physical tape drives through direct connections
between the mainframe and the virtual tape system or the physical tape drives. Open
system servers are backed up over a network connection to the backup server which
uses a SAN connection to access the high capacity tape drives in an automated tape
library.
Services
- Hardware acquisition, upgrades, replacement, maintenance, and support
- Installation and configuration of tape management products
- 24x7 monitoring and operations support
- Configuration of tape devices
- Establishment of security to control electronic and physical access to data
- Encryption
- Capacity planning
- Tape handling
- On-site storage
- Off-site storage
- Media destruction
Hours of Availability
Tape storage is available 24 x 7., excluding maintenance windows. The maintenance
windows are necessary for maintenance and upgrades. ISD will provide users a minimum
of seven days advanced notice prior to the implementation of any scheduled maintenance
or upgrade which will impact customers.
Customer Responsibilities
- Only store data related to official state business
- Provide ISD with as accurate as possible estimates of future tape storage requirements
- Contact the ISD Service Desk at 602-364-4444 for assistance or technical support
in the use of, or in the event of issues with, the tape storage environment
- Pay all fees associated with the use of the tape storage service
How do we Charge
Please see ISD Rate Sheet for applicable charges
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37360 - Mainframe Printing Services |
Service Description
The ISD Data Center offers multiple printing options. Output can be listed at the
central facility or at a local network printer, conveniently located in the user’s
office. The printing options include cut-sheet laser printing and impact printing
services
Services
- Laser Printing - The cut-sheet printing services offers high quality single-sided
or double-sided (duplex) printing on cut sheet paper in landscape or portrait mode.
In addition, 3-hole punched paper is available. This service is provided on the
Xerox 4635 laser printer at approximately 139 ppm.
- Impact Printing – The impact printers are available for jobs which must print within
½ inch of the perforations between pages, and for printing on pressure sensitive
labels or multi-part forms.
Hours of Availability
24X7
How do we Charge
See ISD Rate Sheet for applicable charges.
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