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ITIL Journey 2009
- Coming Soon!
Assistant Director Patrick Quain talks about ISD's journey into 2009
25 Doers, Dreamers & Drivers for 2009
Patrick Quain accepts his award as one of the top 25 people who, "cut through the public sector's infamous barriers to innovtion."
ITIL Journey 2008
Assistant Director Patrick Quain talks about ISD's journey into 2008
Interview with CIO Patrick Quain
Patrick talks about Key Performance Indicators, Partnering and Customer Ralationships.
ITIL Journey 2007
Assistant Director Patrick Quain talks about ISD's journey into 2007
Interview with Mercy Dominguez
Customer Relations Manager Mercy Dominguez answers questions about the role of
Demand
in the ITIL model.
Interview with Lori Boak
Supply Manager Lori Boak talks about the role of
Supply
in the ITIL model.
Interview with Karl Eberhardt
Operations Manager Karl Eberhardt talks about the
Operations
role in the ITIL model.
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