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Patrick Quain

Assistant Director of Arizona Department of Administration and the Chief Information Officer.

Patrick Quain is responsible for the Information Services Division and the ADOA Data Center and Telecommunication Program Office. These units provide technical support for ADOA, and over 140 state Agencies, Boards and Commissions in the areas of Computer Operations for Mainframe and Open Systems, Technical Support, Application Development, Help Desk, ADOA Security, Disaster Recovery, Print Services, the 9-1-1 Emergency Program, Client Web Hosting and States Data and Phone Network. Patrick began his career with the State of Arizona in July 2005. In less than one year his accomplishments include the build of a state-of-the-art Computer Command Center that provides 24/7 staffing. In addition, Patrick was instrumental in renegotiating a state-wide contract that will save the state millions of dollars annually.

Prior to his service with the State of Arizona, Patrick worked in the Transportation industry for global courier giants; Airborne Express and DHL. During his seven year stint he managed high profile IT functions, ensuring daily coordination between global data centers in Europe, Asia and the USA.

During the dynamic years of banking deregulation 70’s and 80’s, Patrick served 20 years as Vice President and Manager of Peoples National Bank and US National Bank. During his tenure in the Banking industry, his responsibilities included implementation of new technologies in the areas of Telecommunications, Security, Check Processing, Computer Operations, Automated Cash Machines, Auditing, Programming, LAN, Engineering, Accounting, Disaster Recovery, Production-Change-Problem and Quality Control and Performance Measures. Patrick also co-authored a publication for the American Bankers Association “National Bank Examinations Trends in Bank Data Processing Operations” which was distributed to presidents of all National Banks.

A major initiative for the State of Arizona started in 2006 as Patrick implemented Information Technology Infrastructure Library (ITIL v2). This five year program implements "Best Practices for IT" he is now implementing (ITIL v3) for the next five years. He created a Project Management Office (PMO) and his managers are State Certified Project Managers.

Patrick comes from Washington State with 40 years of experience in using computer technology to improve business processes. He completed his computer training at Olympic College in 1969 with Honors. Along with a career history of awards and recognitions he was recognized in 2009 by Government Technology Magazine as the “Top 25 Doers, Dreamers and Drivers” in government. He and his wife Donna live in Phoenix, have three children and enjoy world travel.
Patrick Quain - ADOA CIO
Interview with Patrick Quain

ITIL Journey Video

ITIL Journey 2008

ITIL Journey 2009

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                Technology Magazine Honors ADOA CIO Patrick Quain
 
 
   
 
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